Work At Home Customer Care Representative...

Work at home TeleCommuting.
Work At Home Customer Care Representative

Reports To:
Customer Care Supervisor

Department:
Customer Care Operations

Location:
WAH

Primary Function:
The Customer Care Representative (CCR) is responsible for supporting the mission by providing comprehensive customer service through troubleshooting customers' programming and/or equipment issues, answering customer questions, resolving issues in relation to claims, warranties, servicing products, accurately determining entitlement, and setting up service options. Demonstrates world class customer relations and achieve a high level of quality results in a timely and efficient manner.

Job Responsibilities:
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and accurately.
Delivering world class customer service by communicating with energy and personal confidence.
Technical troubleshooting and gathering information from customers to identify root causes of customer problems and/or dissatisfaction. Determining appropriate courses of action to ensure the result is a win-win and documents the interaction through contact tracking.
Providing accurate product information and serving as a knowledgeable resource for the customer.
Meeting or exceeding monthly performance objectives including call quality, attendance and punctuality, adherence and call handle time.
Balance the needs of the end user customer while balancing the needs of the internal business requirements for productivity and performance.
Knowledge/Skill Requirements:
Minimum 6+ months of recent customer service, retail, or call center experience required.
High level of PC knowledge including familiarity with a Windows XP environment.
Excellent interpersonal, organizational and communication skills (both verbal and written) required.
Strong listening skills, professional telephone manner and ability to deal tactfully and effectively with customers in a fast paced customer focused call center.
Ability to get along with others, accept constructive feedback and exhibit a positive attitude.
Demonstrate passion for excellence with respect to treating and caring for customers.
Ability to work effectively in a team environment.
Strong decision making and analytical abilities.
Ability to work in a fast paced, production environment.
High school diploma or GED required.
Must be able to type a minimum of 30 wpm.

Must be flexible to work shifts as required (evenings, weekends, and holidays).
Must be able to pass a background check.
Must be able to attend all scheduled training classes during the 4-6 week training period.
Must be able to provide a distraction free home office environment.
Must be able to meet all the work at home equipment and connectivity requirements.
Must live within 120 miles of training site.
Desired Skills:
PC and technical troubleshooting experience a plus.
A+ certification a plus.